Funeral Home Customer Service A–Z

Funeral Home Customer Service A–Z

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects of today's "experience economy" customer, this motivational resource offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. With the more than 70 issues addressed, funeral professionals will be able to meet and exceed the sensitive necessities of families in pain.


Author
Publisher Companion Press
Release Date
ISBN 1879651440
Pages 233 pages
Funeral Home Customer Service A–Z
Language: en
Pages: 233
Authors: Alan D. Wolfelt
Categories: Business & Economics
Type: BOOK - Published: 2005-04-01 - Publisher: Companion Press

From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better
Undertaken With Love: A Home Funeral Guide for Congregations and Communities
Language: en
Pages: 41
Authors:
Categories:
Type: BOOK - Published: - Publisher: Home Funeral Manual Group

Transforming Palliative Care in Nursing Homes
Language: en
Pages: 380
Authors: Mercedes Bern-Klug
Categories: Social Science
Type: BOOK - Published: 2010 - Publisher: Columbia University Press

This volume outlines the belief that nursing homes can and should support the physical, psychological, and social needs of residents, and that residents can thr
Being A Good Carer
Language: en
Pages:
Authors: Amanda Waring
Categories: Health & Fitness
Type: BOOK - Published: 2020-08-06 - Publisher: Souvenir Press

Being a Good Carer is essential reading for anyone who cares for an elderly person, whether as a professional or as a loved one, in its promotion of the role di
Family Traditions In Hawai'i
Language: en
Pages: 116
Authors: Joan Namkoong
Categories: Family & Relationships
Type: BOOK - Published: 2004-11 - Publisher: Bess Press

Information on cultural traditions including birthdays, holiday celebrations, coming of age ceremonies, marriages, and funerals. Description and explanations in
The Price of Death
Language: en
Pages: 304
Authors: Hikaru Suzuki
Categories: Social Science
Type: BOOK - Published: 2002-02-01 - Publisher: Stanford University Press

Funerary practices have long been a classic topic of anthropological inquiry, which has tended to focus on death rituals as expressions and reinforcers of commu
Memorial Services...
Language: en
Pages: 112
Authors: United States. Congress. Memorial Addresses and Services
Categories:
Type: BOOK - Published: 1969 - Publisher:

Funerary Practices in the Netherlands
Language: en
Pages: 273
Authors: Brenda Mathijssen
Categories: Social Science
Type: BOOK - Published: 2019-09-19 - Publisher: Emerald Group Publishing

This book explores the funerary culture in the Netherlands through a mixture of photographs, figures and case studies. The nine chapters demonstrate the process
Mayo Clinic Family Health Book
Language: en
Pages: 1116
Authors: Mayo Clinic
Categories: Health & Fitness
Type: BOOK - Published: 2019-09-09 - Publisher: Rosetta Books

Now updated: With more than a million copies sold, this comprehensive guide lets you quickly check symptoms, learn about treatments, and prevent illnesses. The
The Retirement Guide
Language: en
Pages: 306
Authors: Michael S. Midlam
Categories: Retirement
Type: BOOK - Published: 2004 - Publisher: Insomniac Press

In this comprehensive guide, topics include estate planning, wills, taxation, how to choose financial professionals, one's role as a caregiver, physical and men